Warranty Policy

 At VARENO, we want you to feel confident in the products you purchase from us.

This Warranty Policy explains how VARENO handles product warranty claims for eligible kitchen appliances and home products.

This policy does not limit or replace your rights under the Australian Consumer Law (ACL).

1. Warranty Coverage

VARENO products may be covered by a manufacturer's warranty or a VARENO warranty, depending on the product.

The applicable warranty period and coverage may vary by product.

Where a specific warranty period applies to a product, it will be communicated on the relevant product page, product documentation, or other applicable product information.

Important

The warranty applies to manufacturing defects and faults arising under normal and intended use, subject to the terms below.

2. What Is Covered?

Where applicable, warranty coverage may include defects relating to:

  • Manufacturing

  • Materials

  • Workmanship

  • Normal operation of the product

If an eligible product develops a covered fault during the applicable warranty period, VARENO will assess the issue and determine the appropriate remedy.

Depending on the circumstances, the remedy may include:

Repair
Replacement
Refund
or another appropriate remedy.

3. What Is Not Covered?

Unless required by Australian Consumer Law, warranty coverage generally does not apply to damage or faults caused by:

  • Accidental damage

  • Misuse or abuse

  • Negligence

  • Incorrect installation or assembly

  • Failure to follow product instructions

  • Improper cleaning or maintenance

  • Unauthorised modifications or repairs

  • Normal wear and tear

  • Cosmetic damage that does not affect functionality

  • Use for a purpose other than the product's intended purpose

  • Damage caused by external events or circumstances outside normal use

For electrical appliances, using the product contrary to its instructions or safety requirements may affect warranty coverage.

4. Australian Consumer Law

Your rights under the Australian Consumer Law exist independently of any voluntary warranty offered by VARENO or a manufacturer.

Our warranty does not exclude, restrict, or replace any consumer guarantees that cannot legally be excluded.

If a product does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances.

You do not need to rely on this warranty to exercise your rights under the Australian Consumer Law.

5. How to Make a Warranty Claim

If you believe your VARENO product has developed a fault, please contact our customer support team.

Please provide:

  • Your full name

  • Order number

  • Product name

  • Date of purchase

  • Description of the problem

  • Photos or videos showing the issue, where relevant

Providing clear information and images can help us assess your claim more quickly.

6. Warranty Assessment

Once we receive your warranty request, we may ask for additional information to determine the cause of the issue.

Depending on the product and circumstances, we may ask you to:

  • Provide photographs or videos

  • Confirm how the product has been used

  • Follow reasonable troubleshooting instructions

  • Return the product for inspection

Please do not send a product back unless VARENO has provided return instructions.

7. Repairs & Replacements

If a product is determined to have a covered manufacturing fault, VARENO may arrange an appropriate remedy.

Depending on the circumstances and applicable law, this may include:

Repair

We may arrange for the product to be repaired where appropriate.

Replacement

We may provide the same product or, where appropriate, an equivalent replacement.

Refund

Where a refund is appropriate, it will generally be issued to the original payment method.

If the original product is no longer available, we will work with you to determine an appropriate solution.

8. Shipping & Warranty Claims

For approved warranty claims, VARENO will provide instructions regarding the return of the product where a return is required.

Please do not pay for return shipping before contacting us and receiving instructions.

For change-of-mind returns, our separate 60-Day Returns Policy applies.

9. Kitchen Appliances & Electrical Products

If you believe an electrical appliance is faulty, damaged, overheating, producing unusual smells, sparking, or otherwise unsafe:

Stop using the product immediately.

Do not attempt to repair, disassemble, or modify the appliance yourself.

Disconnect it from the power supply where it is safe to do so and contact VARENO for assistance.

10. Warranty & 60-Day Returns

Our 60-Day Return Policy and this Warranty Policy cover different situations.

Changed your mind?

You may be eligible to return your product within 60 days of receiving it, subject to our Returns & Refund Policy.

Product is faulty?

Contact us so we can assess the issue under the applicable warranty and/or your rights under the Australian Consumer Law.

A faulty product does not need to be treated as a simple change-of-mind return.

11. Warranty Period

The applicable warranty period may differ between products.

Please check the product page, product documentation, or warranty information supplied with your specific VARENO product for the applicable warranty period.

Where no separate warranty period is stated, your rights under the Australian Consumer Law continue to apply.

12. Proof of Purchase

We may request reasonable proof of purchase when processing a warranty claim.

Your VARENO order confirmation, receipt, or other purchase record may be used as proof of purchase.

13. Changes to This Warranty Policy

VARENO may update this Warranty Policy from time to time to reflect changes to our products, services, or legal requirements.

Any updates will be published on this page with a revised Last Updated date.

Changes to this policy will not remove or reduce rights that cannot legally be excluded.

Contact VARENO

If you have a question about a product, warranty, repair, replacement, or refund, please contact our customer support team.

We're here to make the process as simple as possible.

VARENO

📍 Address
18 Crofton Terrace, Victoria 3109, Australia

✉️ Email
support@vareno.com

Make Every Day Feel Like Home.