Returns & Refund Policy

60-Day Returns — Shop With Confidence

At VARENO, we want you to feel confident about every purchase.

That's why we offer a 60-Day Return Policy on eligible products.

If you change your mind about your purchase, you can request a return within 60 days of receiving your order, provided the product meets the return conditions below.

Please note: Your rights under the Australian Consumer Law (ACL) are not affected by this policy. If a product is faulty, unsafe, damaged, or does not meet the applicable consumer guarantees, different remedies may apply regardless of the 60-day period.

1. 60-Day Change-of-Mind Returns

You have 60 days from the date you receive your order to request a change-of-mind return.

To be eligible, the product must generally:

  • Be unused and in its original condition

  • Be clean and undamaged

  • Include the original packaging where reasonably possible

  • Include all accessories, parts, manuals, and other items supplied with the product

  • Not show signs of use beyond what is reasonably necessary to inspect the product

Certain products may be excluded from change-of-mind returns where return restrictions apply, including products that cannot reasonably be returned for hygiene or safety reasons.

Return shipping

For an approved change-of-mind return, return shipping costs may be the customer's responsibility, unless otherwise stated by VARENO.

2. How the 60-Day Return Process Works

Returning a product is simple:

Step 1 — Contact Us

Contact VARENO customer support within 60 days of receiving your order.

Please provide your:

  • Order number

  • Full name

  • Product name

  • Reason for the return

Step 2 — Receive Return Instructions

If your return is approved, we'll provide you with the return instructions and, where applicable, a return shipping label.

Step 3 — Send Your Product Back

Pack the product securely and return it according to the instructions provided.

Step 4 — We Inspect the Return

Once we receive the returned product, we may inspect it to confirm that it meets the applicable return conditions.

Step 5 — Refund

Once your return is approved, we'll process your refund to the original payment method, subject to the terms of this policy.

3. Return Labels Are Valid for 14 Days

If VARENO provides you with a return shipping label, the label is valid for 14 days from the date it is issued.

Please make sure the package is handed to the carrier within this 14-day period.

If your return label expires before you send the package, please contact us before shipping the product so we can provide further instructions.

Do not use an expired return label.

4. Faulty, Damaged or Incorrect Products

If your product arrives:

  • Faulty or defective

  • Damaged during delivery

  • Unsafe to use

  • Missing important parts

  • Different from the product you ordered

  • Significantly different from its description

please contact us as soon as possible.

Depending on the circumstances, VARENO may provide a:

Repair, replacement, refund, or other appropriate remedy.

These rights may apply under the Australian Consumer Law, regardless of our 60-day change-of-mind return period.

We may ask you to provide photos or videos of the product to help us assess the issue.

5. Damaged During Delivery

If your order arrives damaged, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging, if available

  • A short description of the damage

Please keep the original packaging until the matter has been resolved.

6. Incorrect Item Received

If you receive an item that you did not order, please contact us before returning it.

We'll review your order and provide instructions for the next steps.

Where appropriate, VARENO will arrange a replacement or refund.

7. Refunds

Once your return has been received and approved, your refund will generally be issued to the original payment method used for your purchase.

Your bank or payment provider may require additional time for the refund to appear in your account.

8. Exchanges & Replacements

If you would prefer a replacement instead of a refund, please let us know when contacting us.

Replacement availability depends on stock.

If the same product is unavailable, we'll work with you to determine an appropriate solution.

9. Important: Kitchen Appliances

If you believe a kitchen appliance is faulty, damaged, unsafe, or not operating correctly:

Please stop using the product and contact VARENO.

Do not attempt to repair, disassemble, or modify a potentially faulty electrical appliance yourself.

10. Australian Consumer Law

VARENO respects all applicable rights and protections provided to Australian consumers under the Australian Consumer Law (ACL).

Our 60-Day Return Policy applies to eligible change-of-mind returns. It does not replace or limit your rights under the Australian Consumer Law.

If a product does not meet applicable consumer guarantees, you may be entitled to a repair, replacement, refund, or another remedy depending on the circumstances.

11. Quick Return Summary

Return Question VARENO Policy
Return period 60 days from receiving your order
Change-of-mind returns Available on eligible products
Return condition Unused, undamaged, and in original condition
Return label validity 14 days from issue
Change-of-mind return shipping May be paid by the customer
Faulty/damaged products Contact VARENO for assistance
Refund method Original payment method
Australian Consumer Law Your legal rights are preserved

12. Contact VARENO

Need help with a return, refund, replacement, or product issue?

Contact our customer support team with your order details and we'll guide you through the process.

We're here to make your VARENO experience simple, clear, and stress-free.

VARENO

Make Every Day Feel Like Home.

📍 Address
18 Crofton Terrace, Victoria 3109, Australia

✉️ Email
support@vareno.com